Return Guidelines

Return Guidelines-

All merchandise must meet the following guidelines or it may not be accepted for a return.

  • The return is valid up to 30 days after the purchase date listed on your invoice.

  • All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition. We recommend only trying shoes on in a carpeted area for a very limited time.

  • Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.

Your return should be packaged in a protective box for shipping. Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Only apply your shipping label to your protective box and NOT the shoe box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return.

Contact customerservice@shopdolli.com for a prepaid return label. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse.

Refunds & Processing Time-

Refund Processing Time: Once your package arrives at the ShopDolli.com Returns Department it will be inspected to ensure that it meets our return guidelines. As long as it meets our guidelines, your refund will be processed in the original form of payment within 1-2 business days. You will be notified via email once you have been credited. Your banking institution may require additional days to process and post this transaction once they have received the information from ShopDolli.com.

Gift Returns: If you received an item as a gift and need to return it, please follow the guidelines and instructions above for making a return. The gift purchaser will be refunded the amount of the returned items and will be notified via email once we have credit the original payment method.

Defective, Damaged, or Incorrect Items-

Defective Merchandise

In the event that you receive defective merchandise, please follow these steps.

  • Report manufacturer defects or quality issues within 15 days of your purchase. Please contact our customer support by email.

  • Do not wear merchandise if it appears defective or does not meet your quality standards. Report these issues immediately to our customer support.

  • If you have worn the shoes, we cannot accept the return or exchange.

  • Make note of all defects on the invoice when sending the defective merchandise back to us, so our customer support team can be aware of all damages.

Incorrect Merchandise or Items You Didn’t Order

Please contact us immediately if you have received an incorrect item in a shipment or items were delivered to you that you did not order.

Exchanges -

We are happy to exchange shoes for a different size, if we have the alternate size available. If you would like to exchange for a different size, please note this on your invoice. It is usually fastest to simply place a new order for the correct size. Once we receive your return, we will credit your account.

In order to provide the most efficient service, we cannot provide exchanges for different styles.

Exchanges are under the same guidelines as returns – they must be within 30 days of the purchase date, unworn, undamaged, and accompanied by all original packaging. Go to return guidelines.